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In the ever-evolving world of automotive aftermarket services, staying at the forefront of innovation and profitability is critical for dealerships. One individual who has significantly contributed to furthering fixed ops revenue is Mark Haeck, Vice President of Business Development at GMS. His insights and expertise are currently featured in Volume 20 of Fixed Ops Magazine, sharing knowledge of profit potential for dealerships to manage their own windshield replacement.

Here are some key takeaways from his contribution:

  1. Value-added Service: Haeck emphasizes that offering windshield replacement services can be a valuable addition to the services offered by automotive dealerships and service centers. This not only increases customer loyalty but also provides an additional revenue stream.
  2. Insurance Partnerships: Haeck discusses the importance of forming partnerships with insurance companies to streamline the claims process for windshield replacement. Such partnerships can reduce the financial burden on customers and increase the volume of replacement jobs.
  3. Quality Matters: Haeck underscores the importance of providing high-quality windshield replacement services. Ensuring that the replacements are carried out by certified technicians using industry-standard materials is essential for customer satisfaction and repeat business.
  4. Technology Integration: Mark Haeck touches on the role of technology in windshield replacement services. Dealerships can utilize point of sale systems such as GMS (Glass Management Software powered by Mainstreet™) for customer scheduling, tracking, and invoicing- which can significantly enhance operational efficiency and customer experience.

GMS, powered by Mainstreet, offers a full suite of solutions for car dealership service centers. From ordering glass to managing inventory, billing, and processing insurance. We are your one stop shop for new revenue. Find our partners Pilkington, PGW, Mygrant Glass, and more right in the GMS software. To book a demo:

Getting Started with Training Service Bay Technicians in Auto Glass Replacement 

In today’s rapidly evolving automotive service center industry, staying ahead of the curve is essential for success. With the increasing demand for auto glass replacement services, many dealerships are expanding their service center rosters to include this specialized offering. If your dealership collision center or service center is considering venturing into the world of in-house auto glass replacements, it is crucial to prioritize the proper training and certification of your technicians.  

Why Train Your Service Bay Technicians in Auto Glass Replacement? 

By investing in training programs focused on auto glass replacement, your technicians will expand their skillset and become specialized auto glass experts. They will learn the best practices for handling distinct types of glass, gaining proficiency in the safe removal, replacement, and repair of windshields, side windows, and rear windows. Fully trained technicians will also acquire the knowledge to effectively utilize POS (Point of Sale) software like GMS (Glass Management System) to efficiently manage auto glass. Here are some additional reasons why you should consider investing in this training:   

1. Enhancing Installation Skills and Expertise: 

Proper installation techniques are vital to maintaining the vehicle’s safety features and preventing potential hazards on the road. As such, investing in training programs that focus on OEM (Original Equipment Manufacturer) glass replacement techniques are crucial for automotive service centers and collision repair shops to uphold the highest standards of quality and safety for their customers’ vehicles. Only with skilled technicians who are well-versed in OEM glass replacement can automotive businesses guarantee the utmost customer satisfaction and build a reputation for delivering top-notch services. 

Moreover, training plays a pivotal role in enabling technicians to obtain certification in the glass industry. This certification is crucial for their registration with Networks, allowing them to process EDI (Electronic Data Interchange) for Insurance billing. This further solidifies their position as qualified professionals and ensures a seamless and efficient billing process for insurance claims. 

2. Improved Customer Satisfaction: 

Auto glass replacement is a critical aspect of vehicle maintenance, as damaged glass not only compromises the aesthetics but also affects the structural integrity of the vehicle. By training your service bay technicians, you ensure that they can provide professional and reliable glass replacement services to your customers. This leads to increased customer satisfaction and loyalty, as they will have confidence in the expertise of your technicians. 

3. Cost Savings and Efficiency: 

Having skilled technicians trained in auto glass replacement can help your service bay operate more efficiently. By reducing the need to outsource glass replacement jobs, you can save costs and time associated with third-party services. Having technicians who can efficiently complete glass replacement tasks will contribute to quicker turnaround times, enhancing overall operational efficiency.  

Introducing Auto Glass Academy: 

There are various schools to consider that offer specialized training and certifications, such as Auto Glass Academy, which stands out as one of the most reputable training institutions. They offer comprehensive courses specifically designed for Dealership Collision Center and service bay technicians looking to specialize in auto glass replacement. Their programs provide hands-on training, theoretical knowledge, and industry-relevant insights to equip technicians with the skills required for professional glass replacement.  

 By enrolling your technicians in a reputable institution such as Auto Glass Academy, you provide them with the knowledge, skills, and confidence needed to excel in this specialized field. With trained technicians, you can offer high-quality auto glass replacement services, improve customer satisfaction, and streamline your service bay operations. Take the first step toward enhancing your team’s capabilities and consider the Auto Glass Academy for comprehensive and industry-leading training.  

Auto Glass Replacement at Your Dealership Collision Center Made Easy! 

As a dealership collision center, expanding your services to include auto glass replacement can be a smart business move. To efficiently manage your operations and ensure a seamless customer experience, you will need reliable Point-of-Sale (POS) software like GMS (Glass Management Software) for dealerships. In this blog post, we will guide you through the process of getting started with GMS, empowering your dealership collision center to offer top-notch auto glass replacement services. Let’s explore the steps to success! 

1. Assess Your Auto Glass Replacement Needs: 

Before implementing GMS, evaluate your collision center’s specific auto glass replacement requirements. Consider factors such as the volume of replacements you anticipate, the type of OEM and aftermarket glass replacements you plan to offer, and how many users will need access. This assessment will help you align GMS with your unique business needs.  

2. Choose Your GMS Software Tools  

Consider how many locations your dealership has and how many service personnel will require simultaneous access to the Mitchell NAGS (National Auto Glass Specifications) database. It’s important to note that if your dealership already uses CDK for its overall dealership management system, GMS software seamlessly integrates with CDK. Integration between the GMS and CDK systems enables a smooth flow of data, eliminating manual data entry and ensuring accurate information across departments. An additional add-on to consider is MobilePRO™ a mobile app that allows technicians to access job details, update repair status, order parts, and communicate with the dealership from their mobile devices. This enables real-time information exchange, streamlines workflow, and improves customer service. 

3. Implementing GMS: 

When you have selected GMS, it’s time to introduce the software to your dealership collision center. Begin by preparing your team for the transition. Make an official announcement to your staff, informing them that your collision center is now equipped to provide auto glass replacement services with convenient insurance billing. Creating enthusiasm for this new and rewarding service will generate interest and encourage discussions among your team members. 

4. Train Your Team and Launch: (online training)  

When rolling out new software, training is key at your dealership collision center. GMS Support offers comprehensive training sessions to your entire team, ensuring they are comfortable using the software and understand its features and functionalities. Encourage open communication and address any questions or concerns during the training process. Once your team is confident with GMS, it’s time to launch your auto glass replacement services and showcase the benefits of the new service offering to your customers. 

By implementing GMS point-of-sale software in your dealership collision center, you can efficiently manage and streamline your auto glass replacement operations. Assess your specific needs, choose the right GMS package, implement the software with support from GMS, customize it to your preferences, and train your team for a successful launch. With GMS, you’ll be well-equipped to offer top-notch auto glass replacement services and enhance your collision center’s reputation and profitability. Get ready to embark on a journey of seamless auto glass replacement at your dealership collision center with GMS! 

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