Why More Dealerships Are Bringing Auto Glass and ADAS Calibration In-House. Auto glass work is already coming through your service drive. The question is simple. Are you keeping the revenue? Many dealerships still send glass replacement and ADAS calibration to sublet vendors. It feels easy. It feels safe. But it often means giving up parts margin and labor revenue.Today, more stores are changing that.They are bringing glass and calibration…
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If you're heading to NADA this year, you've likely spent the past few months analyzing your Fixed Operations performance metrics. RO counts are down. Customer-pay traffic has softened. And while revenue per repair order has climbed thanks to inflation, it's not enough to offset the volume declines we're seeing across the industry. According to Cox Automotive's Xtime data, the Repair Order Volume Index recently hit its lowest point in…
The New Reality: Windshield Damage & Dealership Profit If you run a dealership in 2025, here’s the truth—windshield damage is no longer a minor inconvenience, it’s a major profit opportunity. For years, many dealerships outsourced auto glass work, watching potential revenue walk out the door. With today’s complex vehicles and a rise in road hazards, nearly every accident or service visit involves some form of glass repair or replacement.…
When most dealership leaders think about fixed operations, their minds go straight to service lanes and parts counters. But hidden in plain sight is a revenue goldmine many dealerships are underutilizing: the collision center. Collision repair has always been a cornerstone of dealership profitability, but with rising costs, evolving insurance demands, and growing consumer expectations, shops are being forced to rethink how they maximize revenue per repair order. And…
Unlock $800–$1000 Per Job with Seamless GMS Integration If your dealership is using CDK but still outsourcing auto glass and ADAS calibrations, you could be giving away hundreds of thousands in revenue each year—not to mention control over your customer experience and repair quality. What’s the Fix? Bring Glass In-House with GMS GMS (Glass Management Software) is the only CDK-integrated auto glass solution purpose-built for dealerships. It’s designed to…
Finding skilled auto glass technicians is becoming one of the biggest challenges for dealership service departments. As demand for glass replacement rises—especially with the growth of ADAS-equipped vehicles—Fixed Ops Managers are under pressure to deliver fast, high-quality repairs without relying too heavily on third-party vendors. But what if the solution isn’t hiring from the outside, but instead looking within? More and more dealerships are discovering that the talent they…
Is your next certified auto glass technician already working in your service bay? Many dealerships overlook the talent already on their team. In this blog, we show Fixed Ops Managers how to identify underutilized service techs, train them through reputable programs like Auto Glass Academy, and use GMS Point of Sale software to launch a profitable in-house auto glass operation—all without hiring externally.
Evaluating the Potential of Doing Auto Glass In-House: What Dealerships Should Consider
In the ever-evolving world of automotive aftermarket services, staying at the forefront of innovation and profitability is critical for dealerships. One individual who has significantly contributed to furthering fixed ops revenue is Mark Haeck, Vice President of Business Development at GMS. His insights and expertise are currently featured in Volume 20 of Fixed Ops Magazine, sharing knowledge of profit potential for dealerships to manage their own windshield replacement. Here…
Getting Started with Training Service Bay Technicians in Auto Glass Replacement In today's rapidly evolving automotive service center industry, staying ahead of the curve is essential for success. With the increasing demand for auto glass replacement services, many dealerships are expanding their service center rosters to include this specialized offering. If your dealership collision center or service center is considering venturing into the world of in-house auto glass replacements,…