Evaluating the Potential of Doing Auto Glass In-House: What Dealerships Should Consider

As a dealership, expanding the range of services you offer can help boost both customer satisfaction and profitability. One service area that’s increasingly gaining attention is auto glass replacement. The question many dealership owners and fixed ops managers face is whether to continue outsourcing this service or bring it in-house. In this post, we’ll explore the key factors to evaluate when making that decision and the benefits of using GMS Dealerships software to manage the process.

1. Volume of Glass Repairs and Replacements

Before making the leap to do auto glass work in-house, it’s essential to evaluate your service volume. How many glass replacements or repair jobs do you see in a month? Are your customers requesting it often enough to justify the investment?

If the demand is there, it might be time to explore bringing auto glass in-house. By doing so, you can reduce the wait times and reliance on third-party vendors, creating a smoother experience for your customers. GMS Dealerships provides dealership-level glass management software that integrates seamlessly with CDK DMS allowing you to handle everything from scheduling to billing efficiently.

2. Profit Margins on Glass Jobs

Another key consideration is the financial impact. Outsourcing glass repairs means a greater portion of the revenue goes to your vendor. When you bring this service in-house, you keep more of the profit. GMS Dealerships software makes it easy to track and manage every job, ensuring that you can maximize your margins by handling the process internally without adding administrative burdens.

3. Technician Training and Resources

One concern dealerships often have is whether their team is adequately equipped to handle glass repair and replacement. It’s important to assess whether your technicians have the necessary skills or if you will need to invest in training.

Fortunately, GMS Dealerships software helps streamline the learning curve by offering user-friendly, intuitive tools designed to help your team quickly become proficient in managing auto glass jobs. We also provide resources to ensure that technicians have access to the latest best practices, making the transition as smooth as possible.

4. Customer Retention and Experience

Dealerships that offer a wider range of services in-house have an advantage when it comes to customer retention. Auto glass replacement is no exception. When customers can rely on your dealership for comprehensive service, they’re more likely to return for future maintenance and repairs.

By integrating GMS Dealerships’ auto glass point of sale software, you ensure that the customer experience is seamless from the moment they book the appointment to the time they drive away. Plus, with GMS’s insurance billing integration, you can easily handle claims, ensuring your customers receive a hassle-free experience.

5. Billing and Insurance Management

Managing the complexities of billing and insurance is one of the biggest pain points dealerships face when considering bringing auto glass in-house. GMS Dealerships software includes a fully integrated Electronic Data Interchange (EDI) for handling insurance claims, making the entire billing process quick and secure. No more back-and-forths with insurance companies—just streamlined operations that allow you to get paid faster.

Conclusion: The Benefits of Going In-House with GMS Dealerships

While there’s a lot to evaluate when considering doing your own auto glass work, the benefits can be substantial. With GMS Dealerships software, you can confidently bring this service in-house with the knowledge that you’ll have all the tools needed to manage the process efficiently. From increasing profits to delivering a better customer experience, it’s an opportunity that can significantly enhance your dealership’s operations.

If you’re considering making the switch, feel free to reach out to us at (800) 698-6246 We’d be happy to discuss how GMS Dealerships can help your business grow by integrating auto glass replacement into your service offerings. Visit www.gmsdealerships.com to learn more.