Finding skilled auto glass technicians is becoming one of the biggest challenges for dealership service departments. As demand for glass replacement rises—especially with the growth of ADAS-equipped vehicles—Fixed Ops Managers are under pressure to deliver fast, high-quality repairs without relying too heavily on third-party vendors. But what if the solution isn’t hiring from the outside, but instead looking within? More and more dealerships are discovering that the talent they…
Is your next certified auto glass technician already working in your service bay? Many dealerships overlook the talent already on their team. In this blog, we show Fixed Ops Managers how to identify underutilized service techs, train them through reputable programs like Auto Glass Academy, and use GMS Point of Sale software to launch a profitable in-house auto glass operation—all without hiring externally.