If you're heading to NADA this year, you've likely spent the past few months analyzing your Fixed Operations performance metrics. RO counts are down. Customer-pay traffic has softened. And while revenue per repair order has climbed thanks to inflation, it's not enough to offset the volume declines we're seeing across the industry. According to Cox Automotive's Xtime data, the Repair Order Volume Index recently hit its lowest point in…
The New Reality: Windshield Damage & Dealership Profit If you run a dealership in 2025, here’s the truth—windshield damage is no longer a minor inconvenience, it’s a major profit opportunity. For years, many dealerships outsourced auto glass work, watching potential revenue walk out the door. With today’s complex vehicles and a rise in road hazards, nearly every accident or service visit involves some form of glass repair or replacement.…
Unlock $800–$1000 Per Job with Seamless GMS Integration If your dealership is using CDK but still outsourcing auto glass and ADAS calibrations, you could be giving away hundreds of thousands in revenue each year—not to mention control over your customer experience and repair quality. What’s the Fix? Bring Glass In-House with GMS GMS (Glass Management Software) is the only CDK-integrated auto glass solution purpose-built for dealerships. It’s designed to…
Evaluating the Potential of Doing Auto Glass In-House: What Dealerships Should Consider
In the ever-evolving world of automotive aftermarket services, staying at the forefront of innovation and profitability is critical for dealerships. One individual who has significantly contributed to furthering fixed ops revenue is Mark Haeck, Vice President of Business Development at GMS. His insights and expertise are currently featured in Volume 20 of Fixed Ops Magazine, sharing knowledge of profit potential for dealerships to manage their own windshield replacement. Here…
Mark Haeck was recently interviewed on the Parts Girl Podcast. Listen on Spotify here!